How to make an aesthetic treatment enquiry
There are two ways to reach us, and both lead to the same place. The quickest is the free consultation request form, which appears on every page of the site. It asks for a few details so we can understand what you are looking for and reply with the right information. If you prefer, you can email info@newcastlecosmetics.com instead.
We handle enquiries by form and email only. This keeps a clear written record of what you have asked and what we have advised, which is useful if you want to look back over the details before your appointment. Whichever route you choose, you will hear back from us by email.
Using the consultation form
The form is the simplest option if you already know roughly what you want to discuss. Add your name, your email address and a short note about the treatment or concern you have in mind. You can request a free consultation now using the form on this page.
Sending us an email
Email suits people who have a few questions first, or who would like to explain their situation in more detail. Write as much or as little as you like, and we will reply with answers and an invitation to book.
What to include in your enquiry
A short message is enough to get started. The details below help us reply with something useful rather than a general response.
- The treatment you are interested in, if you have one in mind.
- The concern you would like help with, such as dryness, texture, acne scarring or lip shape.
- Any treatments you have had before, and roughly when.
- Your preferred days or times for a consultation.
- Where you are travelling from, if that affects when you can attend.
Please do not send detailed medical records or photographs by email. Your health, medication and skin history are discussed properly at your consultation, where we can ask the right questions in person. If you are not sure which treatment to mention, describe what you would like to change. Our treatments overview is a helpful place to look if you want to compare the options first.
What happens after you enquire?
Once your message reaches us, we reply by email to answer any initial questions and arrange a time for your free consultation. We will let you know if there is anything to prepare beforehand, such as bringing a list of the skincare products you currently use.
The consultation itself carries no obligation. After it, you receive a written quote and are free to take as long as you need to decide. If you choose to go ahead, we confirm your appointment and the address at that point. If you decide against treatment, that is fine too. If you would like to get things moving now, book your free consultation through the form on this page.
What does the consultation cover?
The consultation is where your plan takes shape. It usually covers the following areas, although the detail depends on the treatment you are considering.
Your goals and concerns
We start by listening. You explain what you would like to change and what result you hope for, and we look at your skin or the area in question. This helps us understand if your expectations are realistic and which options are worth discussing.
Suitability and health
Suitability is assessed before any treatment is booked. We ask about your medical history, medication, allergies and previous treatments, because these can affect which options are appropriate. Dermal and lip fillers are only offered to adults aged 18 and over, as required by law in England.
Risks, recovery and aftercare
We explain the possible risks, side effects and recovery for the treatment we recommend, along with the aftercare you would need to follow. This part of the conversation is a good time to ask anything that worries you.
Your written quote
Treatment availability, your practitioner and the price are confirmed at consultation. Your written quote then sets out what is included, such as the number of sessions and any follow-up. Our prices page explains how quotes are put together.
Where do our clients come from?
Newcastle Cosmetics is based in Newcastle upon Tyne, and clients travel in from the city and nearby towns, including Gosforth, Jesmond, Gateshead, North Shields, Whitley Bay, South Shields, Sunderland and Cramlington. We do not have separate branches in these areas. All appointments take place in Newcastle, and the full address is confirmed when your appointment is booked. You can find out more on our areas we serve page.
Frequently asked questions about contacting Newcastle Cosmetics
How quickly will you reply?
We reply to every enquiry by email. If we need more details before arranging your consultation, we will ask for them in that first reply so nothing is held up.
Can I ask questions before booking?
Yes. Your free consultation is the place for a full conversation, but before then you can email any questions you have and we will answer them in writing.
Do I have to book a treatment after the consultation?
No. The consultation is free and there is no obligation. You can take your quote away, think it over and get back in touch whenever you are ready.
What if I am not sure which treatment I want?
That is completely normal, and you do not need to decide before you get in touch. Describe the concern in your own words, such as skin that looks tired or lips that have lost definition, and we will suggest suitable options at your consultation. Our blog also covers common skin questions if you would like some background reading first.
Can I ask about more than one treatment?
Yes. Some concerns can be approached in more than one way, and we are happy to compare options with you at consultation. You can learn more about how we work on our about us page.
Ready when you are. Request a free consultation using the form on this page, or email info@newcastlecosmetics.com with your enquiry.
